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Policies

FLAT RATE SHIPPING POLICY (when offered)
Bumpers shipped within the lower 48 United States to a business capable of 18 wheeled freight delivery are privvy to flat rate shipping. The flate rate shipping does not apply if purchasing more than one item unless otherwise specified.  
Ranch Hand Flat Rate Shipping:  All bumpers must be shipped at the same time and must be shipped to the same location.  Offer is valid for a limited time and offer is solely available at the discretion of HDTruckware.  No offer is valid in conjunction with any other special offer.  
All special offers may be approved or denied at the discretion of HDTruckware and its representatives.  
 
TOUGH COUNTRY ORDER POLICY:
Once an order for a Tough Country bumper is placed (order placed being at the time the credit card is run and the invoice generated) we cannot accept returns or cancellations due to the fact that these bumpers are custom built to order therefore requiring specific fabrication of accessories for each application that potentially may not be duplicated for years.  This includes but is not limited to: Deluxe, Apache, TC Traditional Rear, Deluxe Rear, Deluxe Rear Dually Wrap, Frame mount running boards and side steps.  If a revision to an order is requested we will do our best to incorporate it depending on how far in the production process the part is.  Tough Country bumpers are custom built generally to customer specifications and we will not accept responsibility for a cancellation or design change for any reason.  HDTruckware accepts no responsibility if customer decides to alter the bumper in any way, shape, or form.  If there are questions during an install we have tech people that can assist in ensuring the proper mounting procedure is followed.  Tech people work 8-5 Mon-Fri excluding most major holidays.   
 
LAY-AWAY PLAN:
We now offer a 3 month lay-away-plan on non sale items. It is your responsibility to call us to make payment each month at your convenience.  Lay away plan sales are final.   Our lay-away-plan does not apply to items on sale or special.  A non-negotiable 15% restocking fee will apply to cancelled lay-away items.
 
SHIPPING:
All freight quotes are valid through the close of business each day.  Delivery and ownership of parts are taken upon signing shipping Bill of Lading.  If extensive shipping damage is present (bent steel), DO NOT sign for delivery on the bill of lading and take pictures of the damage.  It is the responsibility of the buyer to inspect the product purchased for shipping damages upon delivery and before signing shipping receipt.  Bumpers are inspected and in perfect condition when they leave our shipping facility, any damage done is on the part of the freight company thereafter and is customer responsibility to note "damaged" or refuse the shipment if extensive damage is present.  If bumper is signed for as damaged HDTruckware will, on behalf of the customer, file a freight claim.  It is the responsibility of the customer to submit the signed bill of lading showing where the bumper was signed for as damaged via e-mail to HDTruckwarebumpers@gmail.com.  In addition to the signed bill of lading, it is also the customer's responsibility to submit supporting evidence in the form of photos to the above mentioned e-mail address. In the event that the correct part number is shipped and refused a 20% restocking fee as well as any shipping charges will be deducted from the credit.
We will accept a return at HDTruckware's expense if the part shipped is not the correct part number for the truck given at time of order and reflected on the invoice.  In the event the wrong truck details were given by customer at time of order (this information will be listed on the invoice sent) and the part shipped matches that truck, HDTruckware is not responsible for the in-discrepancy.  If we ship a bumper other than that specified on the invoice customer will need to let us know BEFORE mounting the bumper to the truck.  In the event that a wrong or damaged bumper is mounted to the truck or otherwise used in any way we will consider the bumper to be gladly accepted and/or altered regardless of condition or whether it is the correct part.   If minor shipping scratches are noticed after taking delivery we have custom matched paint we can send you at no charge to apply to the scratches.  Please keep in mind, these are heavy duty steel bumpers and all powdercoating, like anything else subjected to the elements, tends to wear over the course of time.  Bedliner is one of the best defenses against the elements.  Manufacturers warranty applies.  Please ask us for manufacturers warranty information.  HDTruckware offers no warranties express or implied for the products we sell, the warranties are offered through each specific manufacturer and we can assist customers in these claims.  HDTruckware is not responsible for returned freight charges unless otherwise noted above.
 
DISCREPANCIES & SHORTAGES:
HDTruckware sends all order confirmations via an invoice over e-mail and through USPS only upon request.  It is the responsibility of the customer to notify HDTruckware if they did not receive an itemized invoice.  Customer must notify HDTruckware Bumpers immediately upon delivery of any extensive (visibly bent steeel) damage done while in transit and refuse delivery of the product before signing shipping receipt.  Customer should indicate all shortage claims with HDTruckware Truck Accessories LLC, and should so note shortage on Bill of Lading and require driver's signature (Example: if two bumpers were ordered and only one was delivered).  All HDTruckware Bumpers are shipped with necessary hardware, if a bumper was delivered without necessary hardware or bolts, please notify us at (855) 286-7379 and we will take care of it.    
 
DISCLAIMER FOR ALL PRODUCTS SOLD ON THIS SITE:
HDTruckware offers no warranties express or implied for bumpers sold on this site. Warranties are offered through each specific manufacturer and we can help you with a claim depending on the specific part.  HDTruckware products should not be relied upon as protection for vehicle in the event of a collision or rollover.  Installation of bumpers that HDTruckware sells may alter the original characteristics of vehicle set forth by manufacturer.  HDTruckware assumes no liability as a result of altered characteristics of vehicle set forth by manufacturer.  HDTruckware also assumes no liability for faulty or improper installation of any manufacturers products.  (We have tech people you can speak with Monday-Friday 8-5 CT in the event that assistance is needed to mount a bumper).  In the event that customer alterations are made to the bumper, whether they be structural or aesthetic, HDTruckware will not accept returns for any reason.  HDTruckware assumes no liability in the event of an accident on behalf of and party involved and does not claim to offer products that will save lives or prevent vehicular damage. PLEASE NOTE: A 25% restocking fee applies to all custom orders (i.e. Apache, Deluxe, Evolution) that are cancelled after the order is placed.
 
That being said, we work very hard to make our customers happy.  It is rare that we have a returned item and in the event that we do, we will do our best to be sure the customer is ultimately satisfied.
 
Hammerhead Warranty:
 Hammerhead™ Armor has been undergoing many changes throughout the last few years. We are excited about all the changes that have been made and all the growth we plan to make in the future. We have now updated some of our policies, and we want to inform you of our changes. You can also find these policies on our website (www.hammerheadarmor.com) under the FAQ link. These policies are now in effect. If you have any questions regarding these updates, please contact your designated sales representative. 
 
Hammerhead Armor Warranty Policy 
All claims must be initiated by contacting Hammerhead™ Armor customer service within 30 days of defect discovery. Hammerhead Armor customer service can be reached at 855-HHTOUGH and must be contacted before a claim is filed. Customer service hours are 8:00 A.M. – 5:00 P.M. (CST) Monday – Friday. 
 
Hammerhead Armor products are warranted for one year from date of purchase against any manufacturing defects limited to the replacement or repair of the product(s) and non-transferable. The warranty does not cover defects caused by improper installation, intentional damage, misuse, product modifications or normal wear and tear that occurs after purchase. Any warranty claims must include the invoice and product from the initial purchase. 
 
Hammerhead Armor Return Policy 
If you are not completely delighted with your Hammerhead™ Armor purchase, we will gladly accept returns within 10 business days from receipt. 
• All returns must be initiated by contacting Hammerhead Armor customer service so a Return Goods Authorization (RGA) number can be issued. 
• Unused products, in resalable condition, must be returned in original packaging and include all packaging materials. The RGA number should be displayed on the outside packaging in visible letters. Please include a copy of the original invoice in the package. Returned products shipped freight collect to Hammerhead Armor will be refused. 
• Customers will be charged a 15% restocking fee and are responsible for return shipping charges. 
• Original delivery fees will not be refunded unless an error occurred on Hammerhead Armor’s part in the shipment of your order. Please note it is your responsibility to inspect all orders prior to acceptance. If the order arrives damaged, refuse the shipment. 
**NOTE: All SALE purchases are FINAL. Returns/exchanges on sale merchandise will not be accepted. Custom (non-standard production) orders are NOT eligible for return.
Hammerhead Armor customer service can be reached at 855-HHTOUGH and must be reached before returning orders. Customer service hours are 8:00 A.M. – 5:00 P.M. (CST) Monday-Friday. 
 
Hammerhead Armor Cancellation Policy 
• Hammerhead™ Armor’s customers will not be charged a cancellation fee on orders for current year model production products. 
• Orders for non-current year model production products will be charged a $100 cancellation fee. 
• All cancellations must be made prior to shipment. 
**NOTE: Custom orders are NOT eligible for cancellation after 24 hours of original order placement.